hayogo Casino & Sportsbook Data Care

This page describes what we collect when you use hayogo and how we keep that data protected. We collect information to verify your identity, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and maintain a record of your account activity across live-dealer tables, sportsbook markets, and slot games.

Our privacy approach is straightforward: we collect only what is necessary for account operation, settlement, and regulatory compliance. We do not sell your data to third parties for marketing. We do not use cookies to track you across unrelated websites. We protect your information using encryption and standard security practices.

Below, we outline what we collect, how we use it, who may access it, and what rights you have over your data.

What We Collect and Why

Identity and account data

We collect your full name, date of birth, national identification number (KTP or passport), email address, and phone number. We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud. Your identity verification is a legal requirement in Indonesia and must be completed before you can deposit or wager on hayogo.

Financial and payment data

When you link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account), we store the account holder's name, account number, and transaction history. We use this data to process deposits and withdrawals. We do not store full credit card numbers or sensitive authentication details—those are handled by our payment processors using industry-standard encryption.

Account activity and wagering history

We record every deposit, withdrawal, wager, and settlement on hayogo. This includes the date, time, game type (live blackjack, Liga 1 sportsbook, Mega Moolah slot), stake amount, outcome, and balance change. We keep this log indefinitely for regulatory compliance and dispute resolution. Your activity history is visible to you in your account dashboard.

Device and access logs

We collect your IP address, browser type, operating system, and access timestamps. We use this to detect unauthorized access, prevent account hijacking, and debug technical issues. We do not use this data for profiling or tracking across unrelated websites.

How We Use and Protect Your Data

Data processors and third parties

Our payment processors (the banks and digital wallet providers handling DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers) may access your financial data to execute transactions. Our hosting provider (cloud infrastructure outside Indonesia) stores our databases. Our anti-fraud vendor may scan transactions for suspicious patterns. None of these processors may use your data for their own marketing purposes—they act only on our instruction.

Data location and cross-border transfer

Our servers may sit outside your jurisdiction. This means your data may be stored or processed in countries other than Indonesia. By using hayogo, you consent to this cross-border transfer. We apply the same security standards to data wherever it is stored.

Retention

We retain your identity data, financial records, and account activity indefinitely. We are required by Indonesian law to keep financial records for at least seven years. Your email and password remain in our system as long as your account is active. You may request account deletion, though this does not erase historical transaction records needed for regulatory compliance.

Cookies and tracking

We use cookies to keep you logged into hayogo. These are functional cookies that expire when you log out or close your browser. We do not use tracking cookies to follow your activity across other websites. Analytics cookies may record that you visited a particular page, but they do not identify you personally and do not feed into external advertising networks.

Your rights and requests

You may request a copy of your personal data at any time. You may request correction of inaccurate information. You may request deletion of your account (though historical transaction records will be retained for regulatory compliance). You may withdraw consent for certain data uses. Submit requests to our support email, and we will respond within 30 days.

Children and restricted users

We do not knowingly collect data from users under the age of eighteen. If you believe a minor has created an account on hayogo, contact us immediately. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other jurisdictions where online wagering is prohibited by law should not use our platform.

Policy changes

We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on hayogo. Continued use of our platform after such notice constitutes acceptance of the updated policy.

Our commitment is to keep your data secure, use it only as described here, and respect your rights as a hayogo account holder.